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Frequently asked questions and answers about transactions with Swaps
21 articles in this collection
Written by
Rada
Transaction FAQ's
What's the minimum amount of crypto purchase to the card from the Swaps account?
Written by
Rada
Updated over a week ago
How can I verify my payment card?
Written by
Rada
Updated over a week ago
Trouble linking my payment card, what should I do?
Written by
Rada
Updated over a week ago
Can I use someone else’s card to purchase cryptocurrency?
Written by
Rada
Updated over a week ago
Why can't I add my card?
Written by
Rada
Updated over a week ago
Why is my transaction “pending”?
Written by
Rada
Updated over a week ago
How long does it takes for me to receive my cryptocurrency?
Written by
Rada
Updated over a week ago
Money has been deducted from my bank card; where is my digital currency?
Written by
Rada
Updated over a week ago
Why am I charged €1 when I add my bank card?
Written by
Rada
Updated over a week ago
What is the minimum order amount?
Written by
Rada
Updated over a week ago
Can you help me cancel an order?
Written by
Rada
Updated over a week ago
Why did Swaps cancel my order?
Written by
Rada
Updated over a week ago
What is 3D Secure (3DS)?
Written by
Rada
Updated over a week ago
Can I set up a recurring purchase order?
Written by
Rada
Updated over a week ago
Can I view my past orders? Where do I view it?
Written by
Rada
Updated over a week ago
Do you offer refunds?
Written by
Rada
Updated over a week ago
Do you also buy cryptocurrency from customers?
Written by
Rada
Updated over a week ago
Do you help recover fraudulent deposits or funds mistakenly sent to the wrong wallet?
Written by
Rada
Updated over a week ago
Swaps Fees and Limits
Swaps Fees and Limits
Commission for the purchase is 3.99%, the minimum payment amount is 50 EUR or equivalent.
Written by
Rada
Updated yesterday
Do you charge fees when I receive crypto from another blockchain address?
Written by
Rada
Updated over a week ago
Is it possible to increase my account's limits?
Written by
Rada
Updated over a week ago