The refund is provided only in several cases, after carefully analysing the situation. For instance, if a person who is not a verified “user” made an unauthorized transaction to Swaps using your account and there’s citable evidence, we’ll send the refund back to the original financial source.
You also have the right to get a refund if you are unable to provide the requested additional verification documents within the stipulated period. To apply for a refund, you should notify Swaps by emailing [email protected] and filling a refund form. You can obtain the refund form from our support team.